Privacy Policy

At Etisalat Cellular Networks LLC, the privacy and security of our customers and users of our online platform are of utmost importance. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Information We Collect
We collect personal data that you voluntarily provide when using our site or services, including but not limited to your name, contact details, identification numbers, account information, and payment details. Additionally, we may collect technical data automatically through cookies and other tracking technologies, such as IP addresses, browser type, device information, and browsing behavior on our online platform.

Use of Personal Data
Personal data collected is used for purposes necessary to provide, maintain, and improve our mobile voice and data services, 4G/5G network solutions, IoT connectivity, enterprise communication services, customer support, and billing solutions. We may also use personal information to communicate with users regarding their accounts, to send notifications, updates, or marketing communications where lawful and with your consent, to comply with legal obligations, and to prevent fraudulent or illegal activities.

Legal Basis for Processing
Our processing of personal data is based on one or more lawful bases, including the performance of a contract, compliance with a legal obligation, legitimate interests pursued by us (such as network security and service improvement), and your explicit consent where required.

Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. Personal information may be shared with trusted service providers and partners solely for the purposes of delivering our services or conducting business operations, and only under strict confidentiality and data protection agreements. We may also share data if required by law or in response to lawful requests by public authorities.

Data Retention
Personal data will be retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal, regulatory, tax, accounting, or reporting requirements.

Your Rights
In accordance with applicable data protection laws, you have the right to access, correct, update, or delete your personal information held by us. You may also have rights to restrict or object to the processing of your data, request data portability, and withdraw consent at any time where processing is based on consent. To exercise your rights, you may submit a written request to our physical address.

Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. Our security practices are continuously reviewed and enhanced to maintain the confidentiality and integrity of your information.

International Data Transfers
Where personal data is transferred outside the United Arab Emirates, we ensure that adequate safeguards are in place in accordance with applicable data protection laws to protect your rights and freedoms.

Cookies and Tracking Technologies
Our online platform uses cookies and similar technologies to enhance user experience, analyze usage patterns, and support marketing efforts. Users may manage cookie preferences through their browser settings or our cookie management tools.

Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children without verifiable parental consent. If you believe that we have unknowingly collected such information, please contact us at our physical address to request deletion.

Changes to this Privacy Policy
We reserve the right to update this Privacy Policy in response to regulatory changes, operational needs, or technological advances. Any significant changes will be communicated appropriately on our platform.

Contact Information
For any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data, you may contact us at:

Etisalat Cellular Networks LLC
Building 512
Sheikh Zayed Road, Floor 14
Dubai, Emirate of Dubai
United Arab Emirates

We are committed to protecting your privacy and safeguarding your personal information while providing reliable and innovative telecommunications services.